Return, Refund & Replacement Policy

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At NutraFlo, your health, safety, and satisfaction are our highest priorities. Since our products are consumable dietary supplements, we maintain strict quality and hygiene standards. Please read our policy carefully before placing an order.

Returns

Due to the nature of our products, NutraFlo does not accept returns on opened or used products.

For safety and hygiene reasons, we cannot accept returns of any supplement once the product seal has been opened or tampered with.

Eligible Returns

You may request a replacement or refund only in the following cases:

• You received the wrong product.

• You received a damaged product.

• The product was delivered with broken or tampered packaging.

• The product is expired at the time of delivery.

• The product is missing from your order.

To be eligible, you must contact us within 48 hours of delivery and provide:

• Your order number

• Clear photographs of the product and packaging

• An unboxing video (recommended for faster resolution)

Requests made after 48 hours may not be eligible for replacement or refund.

Non-Returnable & Non-Refundable Items

We cannot accept returns or provide refunds if:

• The product has been opened or used.

• The safety seal has been broken or removed.

• The product has been damaged due to improper handling or storage by the customer.

• You changed your mind after purchase.

• You dislike the taste, texture, or flavour of the product.

• The expected results vary from person to person.

• The shipping address provided during checkout was incorrect.

Refunds

Once your request has been reviewed and approved, the refund will be processed to your original payment method within 5–7 business days.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacements

Where applicable, we may provide a replacement instead of a refund. Replacement orders will be shipped after verification of the issue.

Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled.

Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error (wrong, damaged, or defective product).

• If a return pickup is required due to an error on our part, NutraFlo will bear the return shipping cost.

How to Request a Refund or Replacement

Please contact our customer support with:

• Order Number

• Registered Email Address

• Contact Number

• Description of the issue

• Photos of the product and packaging

• Unboxing video (if available)

Customer Support
Email: Care@nutraflo.in
Phone: +91-9213456685
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Quality Commitment

Every NutraFlo product undergoes rigorous quality checks before dispatch. If your product arrives damaged, defective, or incorrect, we'll make it right as quickly as possible.

Thank you for choosing NutraFlo.